Our team embarked on a transformative journey with a retail conglomerate, servicing over 300 positions. The challenges were stark – high recruitment costs, undefined TATs affecting hiring precision, and a lack of campus outreach. Our mission was clear: streamline recruitment processes, enhance efficiency, and elevate the candidate experience.
Challenges:
- High recruitment cost per hire
- Undefined recruitment TATs impacting the hiring approach
- Lack of recruitment tracker adherence by COE
- Absence of campus outreach
Solutions:
- Defined and standardized recruitment tracker
- Introduced Offer, Joined TAT, and SOPs for data processes
- Implemented hiring manager feedback mechanism
- Created vertical-wise, business-wise, recruiter-wise data
- Educated stakeholders on TATs and Reverse TATs
Actions speak louder than words:
- Average recruitment TAT reduced to 37 days in FY 22-23
- Recruitment cost/hire reduced by 67%
- Recruitment tracker with dashboards up to CHRO level
- Enhanced hiring manager awareness of recruitment needs
- Initiated campus recruitment drives to bolster brand influence
Lessons Learned:
This project underscored the importance of user-centric design and collaboration across departments. By understanding user pain points and implementing tailored solutions, we were able to drive tangible improvements in recruitment efficiency and candidate experience.
